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Questions & answers
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How do I access my courses after enrolling?
Tags: Access, Account
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How do I access my courses after enrolling?
Tags: Access, Account
After enrollment, sign in with the email you used at checkout. Your dashboard unlocks instantly and includes:
- All purchased lessons and downloadable resources
- Progress tracking across devices
- Community invite (if included in your plan)
If you don’t see the course within 5 minutes, open the quick-question form and include your order email.
Do you offer refunds?
Tags: Billing
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Do you offer refunds?
Tags: Billing
Yes. If the course isn’t a fit, request a refund within 14 days of purchase.
To keep it simple, include:
- Your order email
- Which course you purchased
- What you expected vs. what you received (optional but helpful)
Refunds are processed back to the original payment method. Timing depends on your bank (usually 3–10 business days).
How do certificates work and what do they include?
Tags: Certificates
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How do certificates work and what do they include?
Tags: Certificates
Certificates unlock after you complete required lessons and submit the final exercise (if the course includes one).
Included
- Your name + course title
- Completion date
- Unique verification code
Formats
- Printable PDF
- Share-ready image (PNG)
- Verification link
Need a corrected name? Send the exact spelling and we’ll regenerate it.
Is there a community or peer feedback?
Tags: Community
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Is there a community or peer feedback?
Tags: Community
Yes. Many courses include community access for peer feedback, writing prompts, and monthly critique circles.
Once enrolled, the invite appears in your dashboard. If you can’t find it, copy the link for this question and send it to support so we know exactly what you’re referring to.
What if videos won’t play or downloads fail?
Tags: Technical
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What if videos won’t play or downloads fail?
Tags: Technical
Most playback issues are browser-related. Try the following in order:
- Refresh the page and sign out/in again
- Disable aggressive ad blockers for the course page
- Try an incognito/private window
- Switch browsers (Chrome, Safari, or Firefox)
If it persists, open the quick-question form and include your device + browser + a short description of what you see.
Can I get an invoice or receipt?
Tags: Billing
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Can I get an invoice or receipt?
Tags: Billing
Yes. Receipts are emailed automatically after checkout. If you need a formal invoice for your employer, send:
- Company name + billing address
- VAT/GST ID (if applicable)
- Order email and date
We’ll reply with a PDF invoice.
Is course access lifetime and do I get updates?
Tags: Access
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Is course access lifetime and do I get updates?
Tags: Access
Most courses include lifetime access for the purchased version plus minor updates. Major rewrites may be released as a new edition.
If access is time-limited (rare), it’s stated clearly on the checkout page.
I used the wrong email at checkout—what now?
Tags: Account
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I used the wrong email at checkout—what now?
Tags: Account
No worries. Send us both emails (the one used at checkout and the correct one). We’ll migrate the purchase to the correct account.
For security, we may ask for the last 4 digits of the card or the payment confirmation ID.